RETURN & REFUND POLICY
At Penumudi Foods, your satisfaction and trust are our top priorities. Since we deal with perishable products like fresh fruits and juices, we have a careful policy to ensure fairness and quality.
1. Eligibility for Return
Due to the perishable nature of our products, returns are accepted only if:
- You receive a damaged, spoiled, or incorrect item.
- The issue is reported within 24 hours of delivery.
2. Reporting an Issue
To report an issue, please contact us immediately via call or email with:
- Your order number
- A brief description of the issue
- Clear images of the product and packaging
3. Inspection & Approval
Once we review your request, our team will verify the issue. If approved, we’ll arrange a replacement or issue a refund as per your preference.
4. Refund Method
Refunds (if applicable) will be processed within 5–7 business days to your original payment method after confirmation.
5. Non-Returnable Items
- Opened, consumed, or partially used products.
- Products reported after 24 hours of delivery.
- Orders canceled after dispatch.
6. Cancellations
Orders can be canceled only before dispatch. Once shipped, cancellations will not be accepted.
7. Our Commitment
We strive to ensure every delivery meets our freshness and quality promise. If there’s ever an issue, our support team is always ready to help.
CONTACT DETAILS
Business Name: Penumudi Foods
Phone: +91 63000 04112
Email: info@penumudifoods.com
Address
26-28-243/A, A T AGRAHARAM, Revenue Ward 40, Guntur